Resume
Work history, education, and skills and interests.
SELECTED WORK EXPERIENCE
Cisco
2020 – Present
Director, Global Employee Communications
During our annual listening program, my team asked employees how they felt about communications — and then we took notes: Too many emails. Too many words. More videos, please. Not enough choice.
In response, we introduced a subscription-based, omnichannel editorial strategy segmented by attention span, with three primary channels: Traditional intranet content (stories and videos); an opt-out Axios-style biweekly newsletter; and an opt-in daily bot designed to give the goldfish the gist in 30 seconds or less. To make this happen, we upskilled on AI and best practices in brevity.
We also doubled down on digital content, introducing a video-first strategy for company events and an executive Q&A video series, in addition to our successful series on hybrid work at Cisco.
We draw inspiration from content our employees are interacting with outside work on TikTok, YouTube, and traditional media publications — and to support mixternal communications, we share externally wherever possible, where the content routinely outperforms standard organic social.
Results:
* 90% of employees agree that communications help them stay connected (up from 77% YOY)
* 84% of employees agree that communications help them understand the strategy
* 82% of employees agree that communications give them reasons to believe in the company's future
* 73% of employees agree that communications reduce complexity (up from 62% YOY)
* 55% of employees agree that communications feel personalized (up from 42% YOY)
Epson America, Inc.
2013 – 2020
Head of Internal Communications
I established Epson America's internal communications program, building the strategy, client base, and channels from the ground up. I owned the strategy and execution of dynamic communication plans aligned to company vision and business goals for a multinational audience of more than 2,400 employees throughout the Americas. Key to this work was managing our volunteer editorial team, comprising writers from across the company. Additional highlights included:
- Created editorial strategy and design of an employee news website. Managed all editorial content and volunteer editors. Recognized by a prestigious company award.
- Owned internal communications strategy to complement external PR, advertising, and social for “Fill and Chill” EcoTank printer campaign, with launch parties at seven offices and a companywide contest to meet then-new spokesperson Shaquille O’Neal.
- Courted and won clients from Information Systems, Human Resources, Corporate Services, and more. Supported CEO communications and earnings. Owned communication strategy for high-level initiatives and change management, including “Moving into the Future” HQ relocation and early Covid-19 communications.
- Together with the IS team, designed and built a new intranet for employees in North America and Latin America. Owned governance and content
St. Jude Medical Center
2011 – 2013
Communications and Marketing Specialist
Planned, developed, and delivered strategic internal and executive communications to support initiatives and programs for over 70 departments within St. Jude Medical Center and St. Jude Heritage Healthcare, from Information Services to Human Resources and Nursing Education.
Wrote, edited, proofread, and designed a broad range of communication materials to educate and engage an audience of over 3,000 employees, including a weekly two-page newsletter, daily e-blasts, flyers, posters, and presentations.
Managed hospital intranet site, external website, and Facebook account. Supported marketing communications, including PR, as needed for external audiences.
The District Weekly
2007-2010
Editor-in-Chief
Founded in 2007 via a virtual office, The District Weekly published 20,000 copies every week with an estimated readership of 60,000. In addition to its print product, the startup alt-weekly was the most successful of its kind in the history of Long Beach. The paper closed in 2010.
Led overall vision and managed editorial budget. Launched and maintained user accounts on Twitter and Facebook. Oversaw production cycle from planning to publication, including all editing, artwork, and design.
Managed staff, interns, and an extensive freelance network of writers, photographers, and illustrators. Supported advertising, marketing, and production departments. Actively recruited new employees, freelancers, and interns.
EDUCATION
University of Notre Dame
Bachelor of Arts, English | Cum Laude
Gonzaga University School of Leadership Studies
Master of Arts, Communication | Strategic and Organizational Communication | 2020 Lamba Pi Eta
Dominican University College of Applied Social Science
Master of Arts, Trauma-Informed Leadership | 2025
